Frequently Asked Questions

How Do I upgrade my phone's OS (Operating System)?

Upgrading your phone's OS is rather simple:

1. Make sure that you have the latest version of Desktop Manager installed. You can download it here.
2. Backup the files on your phone using Desktop Manager. (Not required but highly recommended).
3. Eject and unplug your Blackberry.
4. Download and install the desired OS to your PC
5. Locate the file on your PC named vendor.xml and delete it. It should be located in c:/program files/common files/research in motion/apploader.
6. Plug in your Blackberry and open Desktop Manager. You should be asked if you would like to upgrade. The upgrading process can take anywhere between 45 and 60 minutes.

I installed a theme on to my phone, but I can not locate it in the Themes list. Why is this?

There could be several things that are causing this to happen including the following:

1. BB Dimension themes are not installed. If you want to install an Icon theme, you have to have the BB Dimension Icon theme installed. If you want to install a Today theme, you have to have the BB Dimension Today theme installed, if you want to install a Zen theme, you have to have the BB Dimension Zen theme installed, and if you want to install a custom theme (Bottom Zen, L, Today Plus, etc), you have to have the BB Dimension Today and BB Dimension L theme installed.
2. The theme you tried to install was not meant for your phone. If you have an 8300 series device, you must install the theme for the 8300 Series phone, if you have an 8700 series device, you must install the theme for the 8700 series phone, etc.
3. The theme you tried installing is not meant for your OS. For example, a theme made for OS 4.2.2 will work on a device running an OS higher than OS 4.2.2, but not lower. You can check what OS you are running by going to "Options", and then going to "About". The OS should be listed with a little v, followed by about 5 numbers. Please take note that all of the themes made by ThemeBerry will work on most phones considering they were exported for the lowest OS.
4. The battery was not pulled after installing the theme. This is required for phones running an OS before version 4.2.2.
5. IT Policy Restriction: You may be on a Corporate BES which restricts the installation of third party applications, including themes.
6. You may not have enough memory to install a theme. However, this is rarely ever the case. Check the amount of memory you have by going to "Options", then going to "Status".

I ordered an icon version theme. When I make a new folder and put applications in it, I go in the folder and there is nothing there. Why is this?

There is no actual cause as to why this happens. However, there is an easy fix for it. Pull your battery for 60 seconds (while the device is powered on) and then put the battery back in. That should solve the problem.

The sound profiles icon in invisible. Is this a bug?

The profiles icon is invisible for one reason. That reason being is that it makes the banner look much cleaner and not so cluttered.

Do you make custom themes?

We do make custom themes for those wishing to have one. We will work with you and we will come up with something that you are happy with. If you are interested in a custom theme, please feel free to contact us.

I am searching around on the website, when I click on a page I get an error that says "Internal Server Error", why is this?

This is a known issue with some websites. Right now we are trying to figure out a way to solve this problem. If this happens to you, try refreshing the page... Usually that seems to temporarily fix it.

My question is not listed here, what should I do?

If you could not figure out the answer to your question on this page, please contact me.

Thanks to BlackBerryForums.com and BlackBerryFAQ.com for providing us with some of the information used on this page.